Perfect after-sales service system
We offer rapid response and efficient problem resolution, ensuring your operations run smoothly without any interruptions.
Our dedicated team is available 24/7, providing online service through [phone/WeChat/email] to cater to your convenience and needs.
* We guarantee a prompt response within 72 hours of receiving a repair report, with technicians ready to provide door-to-door service as required.
Our professional technical team delivers comprehensive support and expertise, ensuring you receive the best service and solutions.
Our seasoned and highly skilled after-sales service team excels in quickly diagnosing and resolving equipment issues, minimizing downtime.
* We offer a complete suite of services, including equipment installation and tuning, user training, routine maintenance, and fault repair, ensuring optimal equipment performance.
Sufficient spare parts to ensure maintenance efficiency
Our extensive spare parts inventory is well-stocked with essential components to allow for prompt replacements and reduce downtime.
* Through our long-standing partnerships with renowned parts suppliers, we ensure the highest quality and stable supply of spare parts.
Regular return visits and proactive service
We maintain comprehensive customer records and conduct regular phone or in-person visits to evaluate equipment usage and promptly address any issues.
* We provide reminders for equipment maintenance and offer tailored maintenance plans based on customer needs, extending equipment lifespan.
Exemplary Complaint Handling Mechanism
Our extensive and user-centric complaint handling system empowers customers to voice their concerns effortlessly through a multitude of channels, including [phone/WeChat/email].
* We pledge to acknowledge any complaint within a swift 24-hour window, striving to resolve issues promptly and to the complete satisfaction of our valued customers.