Perfect after-sales service system
Quick response, timely problem solving ensures uninterrupted operations and peace of mind.
We provide 24-hour online service, allowing customers to connect with us seamlessly through [phone/WeChat/email] and more.
* We pledge to respond within 72 hours after receiving a customer's repair report, arranging for technicians to provide door-to-door service based on the situation.
Professional technical team, providing all-round support
Our team of experienced professionals delivers swift diagnostics and solutions for any equipment failures, ensuring optimal performance.
* We offer comprehensive services from equipment installation, commissioning, operation training, to routine maintenance and fault repair, ensuring proficient equipment use and optimal conditions.
Sufficient spare parts to ensure maintenance efficiency
Our well-stocked spare parts library guarantees timely replacements, minimizing downtime.
* Long-term partnerships with reputable parts suppliers ensure quality and steady supply of essential components.
Regular return visits and proactive service
We maintain detailed customer files, conducting regular phone or door-to-door visits to proactively address equipment use and resolve any issues promptly.
* Offering maintenance reminder services, we tailor maintenance plans to customer needs, extending equipment service life.
Perfect complaint handling mechanism
Our comprehensive complaint handling system allows customers to voice concerns via [phone/WeChat/email], ensuring their needs are met.
* We guarantee a response within 24 hours for all complaints, resolving them promptly to ensure customer satisfaction.