Comprehensive After-Sales Support System
Our rapid response and effective problem-solving methods ensure unparalleled customer satisfaction.
Offering 24/7 support through phone, WeChat, or email, we guarantee continuous assistance at your fingertips.
* We promise a response within 72 hours of receiving a repair report, coordinating technician visits for onsite service when necessary.
Expert Technical Support Team
Our team of skilled professionals quickly diagnose and resolve technical issues, enhancing equipment performance.
* We deliver a comprehensive suite of services including installation, commissioning, user training, maintenance, and repairs, ensuring optimal equipment operation.
Ample Spare Parts for Maintenance Efficiency
Our extensive spare parts inventory ensures swift replacement of faulty components, minimizing downtime.
* Long-term partnerships with trusted parts suppliers guarantee high-quality and stable part supply.
Proactive Service and Regular Follow-Ups
We maintain detailed customer records and conduct regular follow-ups to ensure optimal equipment use and promptly address any issues.
* Custom maintenance plans and reminders are provided to prolong the lifespan of your equipment.
Effective Complaint Management System
Our efficient complaint handling allows customers to contact us via phone, WeChat, or email for fast resolutions.
* We commit to addressing complaints within 24 hours, ensuring issues are resolved to your satisfaction.