Perfect After-Sales Service System
Quick, responsive service, ensuring timely resolution of any issues.
Our dedicated 24-hour online support is accessible through [phone/WeChat/email] for all customer needs.
* We commit to a response within 72 hours of receiving a repair report, with technicians ready for on-site service as required.
Professional Technical Team, Offering Comprehensive Support
Our expert after-sales service team swiftly diagnoses and resolves equipment issues.
* We deliver a full suite of services including installation, commissioning, operation training, maintenance, and repair, ensuring optimal equipment performance.
Ample Spare Parts Ensuring Maintenance Efficiency
Our complete spare parts library, stocked with essential components, guarantees timely replacements to minimize downtime.
* We partner with top-tier parts suppliers for quality and reliable spare parts supply.
Regular Return Visits and Proactive Service
We maintain customer files, conducting regular follow-ups via phone or in-person visits to address equipment usage and preemptively resolve issues.
* Our equipment maintenance reminders and tailored maintenance plans extend equipment life.
Comprehensive Complaint Handling Mechanism
Our robust complaint handling system allows multiple channels for feedback via [phone/WeChat/email].
* We guarantee a 24-hour response time to all complaints, resolving them to ensure customer satisfaction.