Comprehensive After-Sales Service System
Quick and responsive service with timely solutions to any issues encountered.
Offering 24/7 online support, customers can easily reach us via [phone/WeChat/email] and more.
* We commit to responding within 72 hours of receiving a repair report, arranging for technicians to provide on-site service as needed.
Professional Technical Team, Delivering Holistic Support
Our seasoned after-sales service team excels in swiftly diagnosing and resolving equipment issues.
* Comprehensive services include equipment installation, commissioning, operational training, maintenance, and repairs to ensure optimal equipment performance.
Ample Spare Parts for Efficient Maintenance
With a well-established spare parts library, we maintain an extensive stock of common parts for timely replacements, reducing downtime.
* Collaborations with renowned parts suppliers ensure top-quality and consistent spare part availability.
Proactive Customer Engagement and Service
Maintaining detailed customer files, we conduct regular phone or in-person visits to ensure equipment satisfaction and prompt issue resolution.
* Offering maintenance reminder services and customized plans to extend equipment lifespan.
Robust Complaint Handling Mechanism
Our comprehensive complaint system allows customers to lodge complaints via [phone/WeChat/email], ensuring their voices are heard.
* We pledge a response within 24 hours of receiving a complaint, addressing issues promptly to guarantee customer satisfaction.