Perfect after-sales service system
Quick response ensures timely problem resolution.
Our 24-hour online service allows customers to contact us through various channels including phone, WeChat, and email for immediate assistance.
* We are committed to responding within 72 hours after receiving a customer's repair report, and will arrange for technicians to provide on-site service as needed.
Professional technical team, providing comprehensive support
Our seasoned and skilled professional after-sales team excels at swiftly diagnosing and resolving equipment issues.
* We offer extensive services such as equipment installation and commissioning, training, regular maintenance, and repair, ensuring customers can operate the equipment efficiently and maintain optimal performance.
Sufficient spare parts to ensure maintenance efficiency
A well-stocked spare parts library ensures prompt replacement, minimizing downtime.
* We have fostered long-term partnerships with renowned parts suppliers to ensure quality and steady spare parts supply.
Regular return visits and proactive service
Our customer files enable us to conduct regular check-ins via phone or in-person visits, ensuring equipment functionality and proactive problem-solving.
* We offer maintenance reminder services and tailor maintenance plans to meet customer needs, extending equipment longevity.
Perfect complaint handling mechanism
Our comprehensive complaint handling system allows customers to file complaints through multiple channels such as phone, WeChat, or email.
* We promise a response within 24 hours of receiving complaints, ensuring timely resolution until customer satisfaction is achieved.
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