Perfect After-Sales Service System
Quick response, timely problem-solving - We prioritize your satisfaction with swift and effective solutions.
We provide 24-hour online service, and customers can contact us through [phone/WeChat/email] and other methods - Always at your service, whenever you need us.
* We promise to respond within 72 hours after receiving the customer's repair report, and arrange technicians for door-to-door service as per the situation - Your needs are our priority with prompt personal attention.
Professional Technical Team, Providing All-Round Support
We have an experienced and technically competent after-sales service team that can quickly diagnose and solve equipment failures - Expertise you can trust.
* We provide a full range of services such as equipment installation and commissioning, operation training, daily maintenance, and fault repair to ensure that customers can use the equipment proficiently and keep the equipment in good operating condition - Comprehensive support for seamless operations.
Sufficient Spare Parts to Ensure Maintenance Efficiency
We have established a complete spare parts library and stocked sufficient common parts to ensure timely equipment replacement, shortening maintenance time - Ready when you need us.
* We have established long-term cooperative relationships with many well-known parts suppliers to ensure the quality and stable supply of spare parts - Quality and reliability guaranteed.
Regular Return Visits and Proactive Service
We have established customer files and regularly make telephone or door-to-door visits to understand equipment usage and address issues promptly - Proactive service for peace of mind.
* We provide maintenance reminder services and customized maintenance plans according to customer needs to extend equipment service life - Tailored care for enduring performance.
Perfect Complaint Handling Mechanism
We have established a perfect complaint handling mechanism, allowing customers to make complaints through multiple channels such as [phone/WeChat/email] - Your voice matters to us.
* We promise to respond within 24 hours after receiving customer complaints and handle them promptly until satisfaction is achieved - Resolving issues with diligence and dedication.