Perfect after-sales service system
Quick response and efficient problem resolution, ensuring uninterrupted operation.
Our dedicated team provides 24-hour online service, accessible via [phone/WeChat/email] and other convenient methods.
* We guarantee a response within 72 hours of receiving a customer's repair report, with technicians ready to offer door-to-door service as necessary.
Professional technical team, delivering comprehensive support and expertise.
Our seasoned and highly skilled after-sales service team excels in swiftly diagnosing and resolving equipment issues.
* We offer an extensive suite of services including equipment installation and tuning, user training, routine maintenance, and fault repair, ensuring proficient use and optimal equipment condition.
Sufficient spare parts to ensure maintenance efficiency
We have developed a comprehensive spare parts inventory, maintaining ample stock of essential components to allow prompt replacement and minimize downtime.
* Our long-standing partnerships with renowned parts suppliers guarantee the highest quality and a stable supply of spare parts.
Regular return visits and proactive service
We maintain detailed customer records, conducting regular phone or in-person visits to assess equipment usage and address any issues promptly.
* We provide equipment maintenance reminders and offer tailored maintenance plans according to customer needs, extending the life of the equipment.
Perfect complaint handling mechanism
Our comprehensive complaint handling system allows customers to express concerns through multiple channels including [phone/WeChat/email].
* We commit to responding within 24 hours of receiving a complaint and resolving the issue to the customer's satisfaction efficiently.