Comprehensive After-Sales Service System
Our quick response and prompt problem-solving ensure unparalleled customer satisfaction.
Enjoy 24-hour online support via phone, WeChat, or email, providing constant and reliable assistance whenever needed.
* We guarantee a response within 72 hours of a repair report, with technicians ready to deliver on-site service as required.
Professional Technical Team Offering Holistic Support
Our seasoned team swiftly diagnoses and resolves equipment issues, leveraging their technical prowess for your benefit.
* We deliver a comprehensive suite of services, including installation, commissioning, operation training, maintenance, and repairs, ensuring optimal equipment performance.
Extensive Spare Parts Inventory for Maintenance Efficiency
Our well-stocked spare parts library allows for swift replacement of faulty components, minimizing downtime.
* Long-standing partnerships with reputable parts suppliers ensure quality and a stable supply chain.
Proactive Service and Regular Follow-Ups
We maintain detailed customer files, regularly following up to monitor equipment usage and promptly address any issues.
* We offer maintenance reminders and tailor-made plans to extend the lifespan of your equipment.
Efficient Complaint Resolution Mechanism
Our robust system allows customers to reach us via phone, WeChat, or email for swift and effective issue resolution.
* We commit to addressing complaints within 24 hours, ensuring resolution that meets customer expectations.