Comprehensive After-Sales Service System
We ensure customer satisfaction with a quick response and timely problem-solving approach, addressing any issues promptly.
Access our 24-hour online service anytime via phone, WeChat, or email, ensuring you receive continuous support whenever needed.
* Our commitment includes responding within 72 hours of a repair report, with technicians ready to provide on-site service if required.
Expert Technical Support Team
Our skilled team swiftly diagnoses and resolves any equipment issues, offering technical expertise to ensure smooth operations.
* We offer a full spectrum of services, from installation and commissioning to operation training, maintenance, and repairs, ensuring your equipment's optimal performance.
Ample Spare Parts for Maintenance Efficiency
Our robust spare parts library ensures quick replacement of faulty components, minimizing downtime and maximizing operational efficiency.
* We maintain long-term partnerships with esteemed parts suppliers, guaranteeing a stable and high-quality supply.
Proactive Service and Regular Follow-Ups
We maintain detailed customer records, conducting regular follow-ups to ensure optimal equipment use and promptly address any issues.
* Our proactive approach includes maintenance reminders and customized plans, extending the lifespan of your equipment.
Robust Complaint Handling System
Our comprehensive complaint handling system provides swift resolutions via phone, WeChat, or email, ensuring customer satisfaction.
* We promise to address complaints within 24 hours, swiftly resolving any issues to meet customer expectations.