Perfect After-Sales Service System
Quick response with timely problem-solving strategies.
Our 24-hour online service is always at your disposal via phone, WeChat, or email.
* Commitment to respond within 72 hours of receiving a repair request, with technicians ready for door-to-door service tailored to the situation.
Professional Technical Team, Providing All-Round Support
Our seasoned and skilled after-sales service team swiftly diagnoses and resolves equipment issues.
* Comprehensive services including equipment installation, operation training, daily maintenance, and fault repair ensure optimal equipment use and performance.
Sufficient Spare Parts to Ensure Maintenance Efficiency
A complete spare parts library stocked with essentials ensures timely replacements and minimized downtime.
* Long-term partnerships with renowned parts suppliers guarantee quality and stable spare parts supply.
Regular Return Visits and Proactive Service
Customer files are maintained for regular follow-ups, addressing and resolving equipment issues promptly.
* Personalized maintenance reminders and plans extend equipment service life, tailored to customer needs.
Perfect Complaint Handling Mechanism
A robust complaint handling system allows complaints via phone, WeChat, or email.
* We pledge to respond within 24 hours to customer complaints, resolving them efficiently to ensure satisfaction.