Perfect after-sales service system
Quick response, timely problem solving
We provide 24-hour online service, and customers can contact us through [phone/WeChat/email] and other methods.
* We promise to respond within 72 hours after receiving the customer's repair report, and arrange technicians to provide door-to-door service according to the actual situation.
Professional technical team, providing all-round support
We have an experienced and technically competent professional after-sales service team that can quickly diagnose and solve equipment failures.
* We provide a full range of services such as equipment installation and commissioning, operation training, daily maintenance, and fault repair to ensure that customers can use the equipment proficiently and keep the equipment in good operating condition.
Sufficient spare parts to ensure maintenance efficiency
We have established a complete spare parts library and stocked sufficient common parts to ensure that the equipment can be replaced in time when it fails, shortening the maintenance time.
* We have established long-term cooperative relationships with many well-known parts suppliers to ensure the quality and stable supply of spare parts.
Regular return visits and proactive service
We have established customer files, and regularly make telephone return visits or door-to-door visits to understand the use of equipment and discover and solve problems in a timely manner.
* We provide equipment maintenance reminder services and provide customized maintenance plans according to customer needs to extend the service life of the equipment.
Perfect complaint handling mechanism
We have established a perfect complaint handling mechanism, and customers can make complaints through multiple channels such as [phone/WeChat/email].
* We promise to respond within 24 hours after receiving customer complaints and handle customer complaints in a timely manner until the customer is satisfied.
Audited Supplier 
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