Perfect After-Sales Service System
Our commitment to customer satisfaction is unwavering, offering quick response times and proactive problem-solving strategies.
Enjoy 24-hour online support, accessible through phone, WeChat, or email, ensuring you are never without assistance.
* Our promise: Responding within 72 hours to repair reports, organizing on-site technician visits for any necessary interventions.
Professional Technical Team Providing All-Round Support
Our adept technical team swiftly diagnoses and resolves equipment issues, leveraging their extensive expertise.
* Comprehensive services encompass installation, commissioning, training, maintenance, and repairs, ensuring peak equipment performance.
Sufficient Spare Parts to Ensure Maintenance Efficiency
Our well-stocked spare parts library guarantees the swift replacement of faulty components, minimizing downtime.
* We foster long-term partnerships with reputable suppliers, ensuring consistent quality and supply stability.
Regular Return Visits and Proactive Service
We meticulously maintain customer files, conducting regular follow-ups to monitor equipment usage and swiftly resolve any issues.
* We offer tailored maintenance reminders and plans to enhance the longevity of your equipment.
Perfect Complaint Handling Mechanism
Our comprehensive complaint handling system provides multiple channels—phone, WeChat, or email—for rapid problem resolution.
* We guarantee a 24-hour response time to complaints, ensuring swift and satisfactory resolutions.