Perfect after-sales service system
Experience quick response and efficient problem resolution, ensuring your operations remain uninterrupted and smooth.
Our dedicated team is at your service 24/7, accessible through [phone/WeChat/email] and other convenient methods, ready to assist you anytime.
* We promise a response within 72 hours of receiving a repair report, with technicians prepared to offer door-to-door service when necessary.
Our professional technical team delivers comprehensive support and expertise, ensuring your equipment operates at its best.
Our seasoned and highly skilled after-sales team excels in swiftly diagnosing and resolving equipment issues, ensuring minimal disruption.
* We offer an extensive suite of services including equipment installation and tuning, user training, routine maintenance, and fault repair, ensuring proficient use and optimal condition of your equipment.
Sufficient spare parts to ensure maintenance efficiency
With a comprehensive spare parts inventory, we maintain ample stock of essential components to allow prompt replacement and minimize downtime, ensuring your operations are seamless.
* Our long-standing partnerships with renowned parts suppliers guarantee the highest quality and a stable supply of spare parts, ensuring reliability.
Regular return visits and proactive service
We keep detailed customer records and conduct regular phone or in-person visits to assess equipment usage and address any issues promptly, ensuring continuous satisfaction.
* We provide equipment maintenance reminders and offer tailored maintenance plans according to customer needs, helping to extend the life of your equipment.
Perfect complaint handling mechanism
Our comprehensive complaint handling system empowers customers to express concerns through multiple channels including [phone/WeChat/email], ensuring your voice is heard.
* We are committed to responding within 24 hours of receiving a complaint and resolving the issue to the customer's satisfaction efficiently, ensuring peace of mind.