Perfect after-sales service system
Our quick response and efficient problem resolution ensure smooth, uninterrupted operation, providing peace of mind with every use.
Our dedicated 24-hour online service team is always accessible via [phone/WeChat/email] and other convenient methods, ready to assist.
* We commit to a response within 72 hours of receiving a customer's repair report, with technicians prepared for door-to-door service as needed.
Our professional technical team delivers comprehensive support and expertise, providing the foundation for exceptional service.
Our seasoned and highly skilled after-sales service team excels in swiftly diagnosing and resolving equipment issues, ensuring customer satisfaction.
* We offer a robust suite of services including equipment installation, tuning, user training, routine maintenance, and fault repair, ensuring optimal use and equipment condition.
Sufficient spare parts to ensure maintenance efficiency
Our comprehensive spare parts inventory, with ample stock of essential components, ensures prompt replacement and minimizes downtime.
* Our long-standing partnerships with renowned parts suppliers guarantee the highest quality and a stable supply of spare parts, ensuring reliability.
Regular return visits and proactive service
We maintain detailed customer records and conduct regular phone or in-person visits to assess equipment usage and address any issues swiftly.
* We provide equipment maintenance reminders and offer tailored maintenance plans according to customer needs, extending equipment life.
Perfect complaint handling mechanism
Our all-encompassing complaint resolution system empowers customers to voice their concerns through a multitude of channels, including [phone/WeChat/email], ensuring seamless communication and swift resolution.
* We pledge to acknowledge complaints within a mere 24 hours, efficiently addressing and resolving issues to the highest level of customer satisfaction.