Perfect After-Sales Service System
Our team provides quick responses and efficient problem resolution, ensuring your operations remain uninterrupted.
Our dedicated team offers 24-hour online service, easily accessible via [phone/WeChat/email] and other convenient methods.
* We guarantee a prompt response within 72 hours of receiving a customer's repair report, with technicians ready for door-to-door service as needed.
Professional technical team, providing comprehensive support and expertise to meet your needs.
Our seasoned and highly skilled after-sales service team excels in swiftly diagnosing and resolving equipment issues.
* Offering an extensive suite of services, including equipment installation and tuning, user training, routine maintenance, and fault repair, ensuring proficient use and optimal equipment condition.
Sufficient Spare Parts to Ensure Maintenance Efficiency
We maintain a comprehensive spare parts inventory, ensuring ample stock of essential components for prompt replacement and minimal downtime.
* Our long-standing partnerships with renowned parts suppliers guarantee the highest quality and a stable supply of spare parts.
Regular Return Visits and Proactive Service
We maintain detailed customer records, conducting regular phone or in-person visits to assess equipment usage and address any issues promptly.
* We provide equipment maintenance reminders and offer tailored maintenance plans according to customer needs, extending the life of the equipment.
Perfect Complaint Handling Mechanism
Our all-encompassing complaint handling system empowers customers to voice their concerns effortlessly through a variety of channels, including [phone/WeChat/email], ensuring their queries are addressed swiftly and effectively.
* We are wholeheartedly committed to responding within a mere 24 hours upon receiving a complaint, resolving any issues with precision and ensuring our customers' utmost satisfaction.