Perfect after-sales service system
Quick response and efficient problem resolution, ensuring seamless and uninterrupted operation.
Our dedicated team offers 24-hour online service, accessible through [phone/WeChat/email] and other convenient methods.
* We guarantee a response within 72 hours of receiving a customer's repair report, with technicians ready for door-to-door service as necessary.
Our professional technical team delivers comprehensive support and expertise.
Our seasoned and highly skilled after-sales service team swiftly diagnoses and resolves equipment issues with excellence.
* We offer an extensive suite of services, including equipment installation and tuning, user training, routine maintenance, and fault repair, ensuring proficient use and optimal equipment condition.
Sufficient spare parts to ensure maintenance efficiency
We maintain a comprehensive spare parts inventory, with ample stock of essential components for prompt replacement and minimized downtime.
* Our long-standing partnerships with renowned parts suppliers guarantee the highest quality and a stable supply of spare parts.
Regular return visits and proactive service
We keep detailed customer records, conducting regular phone or in-person visits to assess equipment usage and address any issues promptly.
* We provide equipment maintenance reminders and offer tailored maintenance plans according to customer needs, extending the life of the equipment.
Exemplary Complaint Resolution Mechanism
Our extensive and efficient complaint handling system empowers our valued customers to voice their concerns with ease, utilizing various convenient channels such as [phone/WeChat/email].
* We pledge a swift response within 24 hours upon receiving a complaint, aiming for a prompt and satisfactory resolution that meets our customers' expectations.